CHAPTER 12: DEFINE

  1. Creating a Project Charter
  2. Project Ground Rules
  3. Define Toolset
  4. Define Tollgate Checklist

CHAPTER 13: MEASURE

  1. Failure Modes and Effect Analysis
  2. Collecting Data
  3. Measure Tollgate Checklist

CHAPTER 14: ANALYZE

  1. Root Cause Analysis
  2. Graphical Analysis
  3. Statistical Analysis
  4. Analyze Tollgate Checklist

CHAPTER 15: IMPROVE

  1. Solutions Selection Matrix
  2. Cost Benefit Analysis
  3. Piloting a Solution
  4. Planning Implementation
  5. Improve Tollgate Checklist

CHAPTER 16: CONTROL

  1. Revise FMEA
  2. Create a Control Plan
  3. Visual Management
  4. SPC Charts
  5. Team Celebration and Reflection
  6. Control Tollgate Checklist